Overview

The primary responsibility of the Wedding Chapel Manager is to oversee the day-to-day operations of the Wedding Chapel, exhibit a complete working knowledge of the department functions including financial growth, development and training of the staff coordinators, contracted Ministers, photographers and videographers. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Specific Job Functions:

• Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property
• Work closely with the Chapel Coordinators
• Sell all wedding receptions in conjunction with clients who have ceremonies booked in the wedding chapel.
• Handle multiple work assignments and meet deadlines for various assignments including market research and exploring business opportunities
• Manage and monitor fiscal budget, create and maintain all financial spreadsheets, forecasts and business plans
• Manage and monitor all daily operating spreadsheets
• Maintain inventory control keeping a physical active count on stock items, retail and warehouse inventory
• Liaison with other properties and vendors
• Handle guest relations and correspondence by speaking to guests and addressing any customer service issues which may arise
• Assist guests with special requests for wedding arrangements
• Research and provide input into all wedding related advertising and market demographics
• Maintain employee attendance, vacation and disciplinary files
• Conduct all employee performance evaluations in accordance with company guidelines, policies and procedures
• Ensure training and succession planning processes follow the company’s diversity commitment and compliance with company policies and legal requirements
• Train and direct the Wedding Chapel staff
• Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out
• Effectively develop and mentor hourly employees to ensure all departmental standards and goals are understood and met
• Manage Human Resource responsibilities for Wedding Chapel by creating and maintaining a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction; Ensure departmental practices are compliant with company policies and legal requirements
• Perform all duties deemed necessary for the success of the department

Responsibilities/Qualifications

• Two years’ experience, working in a major hotel resort’s wedding chapel preferred
• Communicate effectively in English both in oral and written form required
• At least two years’ management experience in a major hotel resort
• Strong leadership skills and a pro-active management style a must
• Maintain a professional appearance and demeanor
• Proficient with general accounting principles to be able to develop business plans and financial forecasts
• Working knowledge of iVvy preferred as well as Microsoft Office Word and Excel essential
• Able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively maintain a high level of customer service a must
• Strong organizational skills, detail oriented, and efficiency a must