Overview

It is the primary responsibility of the Houseperson to provide guests with exceptional customer service skills by ensuring timely delivery of requested items; guest hallways are cleaned, detailed and free of debris. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 

Specific Job Functions:

• Vacuum guest hallways on a daily basis
• Store supplies and stock shelves in Housekeeping locker room daily
• Flip mattresses in guest rooms to prolong mattress life
• Detail hallways including cleaning baseboards, carpet edges, lamps and shades, wiping down walls, tables, picture frames, mirrors, and wall signs
• Maintain general cleanliness of guest hallways throughout the shift
• Ensure Guest Room Attendant (GRA) carts are emptied of trash and linen throughout the shift
• Maintain cleanliness of ice and vending areas including the floor and area beneath the machines
• Ensure ice and vending machines are dry and free from debris
• Maintain cleanliness of Housekeeping employee bathroom throughout the shift including filling soap dispensers, ensure paper products are neatly and properly stocked, and keep floor clean and dry
• Remove and replace trash container liners every morning on assigned guest floors
• Report any maintenance calls to supervisor
• Remove litter from sand urns
• Ensure guest elevators and surrounding areas are clean and debris-free, elevator signs and call button plates are smudge-free
• Dispose of boxes and trash left in service elevator area
• Transport soiled duvets, bed skirts, bed pads, blankets, and pillows to the linen dock before the end of the shift
• Keep stairwell exits clean and free from debris
• Fill cleaning chemical bottles at the beginning of each shift
• Deliver guests’ requested items such as irons, hairdryers, cribs, rollaway beds, amenities, refrigerators, and pillows to guests in a timely manner while adhering to company customer service policies
• Utilize glass washing machines and clean racks of dirty glasses and individual glasses
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

• At least six months previous cleaning experience preferably in a large hotel environment
• Must have knowledge of cleaning equipment, supplies, and chemicals used
• Professional appearance and demeanor a must