SUMMARY : To oversee and coordinate the daily Hotel Housekeeping operations. To ensure organization, cleanliness and orderliness in the department.

Responsible for a high level of guest service as described in your departments guest service standards.

RESPONSIBILITIES

• Direct daily work activities and inspect completed work for conformance to standards
• Assist with the staffing process, including monitoring staffing levels, tracking applications and interview reminders
• Oversee and manage schedule process and conduct all relevant scheduling adjustments
• Monitor labor levels with scheduling staff based on property occupancy, events, holidays and vacation requests
• Coordinate departmental schedules in conjunction with supervisors and managers, including training, team meetings, vacations, overtime to maximize service levels
• Track all vacation, PTO, and LOA requests and input accordingly into scheduling software
• Assist with the creation and maintenance of written performance management documentation for the department’s systems and processes
• Organize and maintain new hire orientation and Policy & Procedure sign-offs
• Organize and maintain confidential administrative and division personnel files including performance evaluations, CIPs, attendance records and termination tracking
• Deliver HR related documents to the department daily
• Maintain training schedules, Policy & Procedure documents and make modifications as needed
• Administer the time and attendance system and follow up on pay discrepancies
• General clerical duties, including sorting and distributing mail and ordering and organizing office and breakroom supplies
• Assist with staff training and implementation of new Policy & Procedures
• Manage and facilitate maintenance work orders and needs
• Manage and organize Lost and Found initiatives
• Delegate tasks to the Hotel Housekeeping Coordinator
• Assist department with daily tasks, including housekeeping supervisor duties

QUALIFICATIONS : Required :

Required :

• High School Diploma / GED or equivalent experience
• 2 years housekeeping supervisory experience
• 1 year office administration experience
• Proven phone skills, knowledge of office practices and equipment

Skills

Required :

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills : Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills

Abilities

Required :

• Ability to work fast and efficiently completing multiple tasks in a professional manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to learn appropriate chemical usage and proper equipment usage
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to control labor costs
• Ability to maintain a professional demeanor
• Ability to manage projects in a timely and efficient manner
• Ability to develop and implement standard operating procedures
• Ability to remain focused for extended periods of time
• Ability to answer a multi-line phone system in a professional and courteous manner

Last updated : 2024-04-27