1 Executive Casino Host New Job in Welch, MN
Treasure Island Resort Casino is Hiring an Executive Casino Host New Near Welch, MN
$52,000 plus a lucrative incentive program.
*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $665/$670 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department’s guest service standards.
RESPONSIBILITIES
- Assist in mentoring all Player Development team members
- Develop professional relationships with premium players while providing exceptional guest service
- Ensure guest retention and repeat business through telemarketing, written correspondence and direct contact on the gaming floor and during on or off site events
- Develop tools to provide flawless execution of guests’ trip accommodations, including but not limited to special event reservations, restaurant reservations, shows, hotel and special amenities
- Resolve guest complaints and discrepancies in an efficient and courteous manner
- Oversee day to day administration of the casino host office
- Analyze new player data, identify player follow up and work assigned list by completing introductions, setting up player profiles, and developing initial sales campaigns
- Floor prospect for players of extreme High-Value
- Assist with sales goals and target developments
- Organize, categorize and maintain all players in assigned book of business
- Analyze player profiles for sales calls and expedite appropriate quota of sales calls
- Fill assigned block of hotel rooms
- Create VIP event invite lists based on sales goals and strategies, and fill events via sales calls
- Attend sales meetings and training sessions
- Review and analyze sales and tracking reports
- Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
- Call/mail list of assigned inactive High-Value players
- Identify and greet in-house coded players
- Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
- Answers calls and handle player correspondence
- Expedite player requests and reservations and fulfill player requests for comps
- Accompany guests to amenity functions (dining, golf, etc.)
- Perform customer recovery as needed, based on player value
- Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.).
- Coordinate with internal business partners to retain players across High-Value player segments
- Ensure player development floor office and casino floor are covered at all times
- High School Diploma/GED or equivalent experience
- 3 years experience in a sales and/or customer relations position in the gaming industry , preferably as a Casino Host
- 2 years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
- Proven experience in acquiring new business and managing customer relationships
- 2-4-year degree in Business Administration, Marketing or related field
Job Summary
Full Time
$77k-116k (estimate)
06/06/2023
06/29/2024
The job skills required for Executive Casino Host New include Telemarketing, Guest Service, Business Administration, Customer Sales, etc. Having related job skills and expertise will give you an advantage when applying to be an Executive Casino Host New. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Executive Casino Host New. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Executive Casino Host New positions, which can be used as a reference in future career path planning. As an Executive Casino Host New, it can be promoted into senior positions as a Player's Club Director - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Executive Casino Host New. You can explore the career advancement for an Executive Casino Host New below and select your interested title to get hiring information.
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