Overview

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:

System Specs

In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:

• It is NOT a Mac
• It is NOT a Chromebook
• It is NOT a tablet or phone or iPad
• It does have the following:
• Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
• Operating system: Win 10 22H2 or Win 11 - Windows 10 with build 10.0.22621 and up
• Processor: i5 (or higher) or AMD Ryzen5 (or higher)
• RAM: Minimum of 8 GB
• Hard Drive available space: Minimum of 10 GB
• Upload speeds: minimum 20 mbps
• Download speeds: minimum 25 mpbs
• Anti-virus software loaded to the machine
• All Window’s updates will need to be completed
• We do highly recommend using the following, however Bluetooth versions of these items are permissible:
• USB Wired Keyboard
• USB Wired Mouse
• USB Wired Webcam
• Wired Headset

Please Note:

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: Wednesday, June 12, 2024

Training Hours: Monday thru Friday: 8am - 5pm EST (2 weeks 1 week nesting)

Hours of Operation (following training): 7am - 7pm EST; All agents will be assigned an on-call week each month to assist with outage support. 

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity – individuals hired for this role may have the potential opportunity to be considered for career advancement directly with the assigned client after 6 months of employment. Employees must meet all performance requirements and pass a client required assessment to qualify. Advancement availability will be based on client and business need.
• Commission opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Qualifications

Ideal Candidate Qualifications:

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

Pay Range