New Directions Counseling Services, LLC is now part of the Transformations Care Network. We are an established network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high-quality, outcomes-based care to all those that need help, and when they need it most.
Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!
We are currently adding a Patient Care & Site Coordinator to our growing team!
Position Summary:
Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Ensure patients know who to speak to about their issues and concerns. Help patients navigate the healthcare system. Ensure that the front office operations run smoothly and efficiently. Must possess superior customer service skills and professionalism, the ability to multitask, and be conscientious and compassionate to clients and staff. Must be highly motivated while working as part of a cohesive team in a fast-paced environment. Expected to protect sensitive information, comply with HIPAA at all times, and be able to maintain composure and professionalism during stressful situations.
About the Role:

• Greet and check in patients upon arrival for appointments
• Answer phone calls in a professional manner
• Call insurances for prior authorization and copay information
• Collect copayments and manage copayments in the office at the time of the visit
• Guide patients through troubleshooting for telehealth appointments
• Assist providers in administrative tasks - coordinate between patient and provider
• Call in prescriptions to the pharmacy as needed (backup support to Prescriber Medical Assistant)
• Schedule patient appointments and answer general questions
• Maintain and update a Provider and the Clinician Roster in the office
• Prepare patient files for providers
• Medical records management (copies, scanning etc.)
• Collaborate with other team members and location to provide excellent customer service
• Work collaboratively with central intake team "warm handoffs"
• Potentially be trained in Transcranial Magnetic Stimulation (TMS)
• Help train new team members as needed
• Rotating evening shifts for administrative support
• Responsible for cleanliness and appearance of the front waiting area and professionally patients in a professional manner through phone calls, emails, and face to face
• Manage patient accounts, with contact information, insurance, and financial information in a confidential manner
• Ensuring services comply with state and federal regulations
• Must maintain a professional dress code at all times (business casual)
• Other duties as assigned

About You:

• High school diploma or equivalent
• Desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized and have strong time management skills
• Ability to maintain a professional appearance and demeanor, and interface well with patients in a mental health setting required
• Excellent communication skills (written and verbal) and ability to work well with, a team especially in stressful situations. Must possess strong phone etiquette skills.
• Ability to work well under pressure
• Computer skills, familiarity with Outlook
• Maintain patient confidence and protect operations by keeping patient information confidential
• Excellent customer service skills - patient focused
• Creating a safe, productive work environment while adhering to practice policies and procedures
• Previous experience with scheduling patients, answering phones, ordering and managing supplies
• CPR certified or willing to become certified through an accredited program
• Ability to complete other tasks as needed
• Experience as a Medical Assistant
• Experience in a Medical Office or call center, scheduling for multiple providers
• Experience verifying insurance and obtaining authorizations
• Familiarly with HIPAA regulations
• Experience with EMR (electronic medical records) and medical terminology and a basic understanding of clinical pharmacology
• Experience working with patients who are suffering from anxiety and depression is preferred

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance