Trademark Heating, Cooling, & Electrical is an established HVAC company providing commercial and residential services to communities across the Inland Northwest. We currently are looking for an Outbound Customer Service Representative to join our team in Hayden, Idaho.

Are you are looking for a company where the quality of your work matters, where you are treated like family, and where you can build a lifetime career?

If this sounds like your kind of place, we want to hear from you!

Reasons to work with Trademark Heating, Cooling, & Electrical:

• Great medical, dental, and vision plans with minimal out-of-pocket expenses
• 401K with company match
• Employer-paid life insurance (buy-up available)
• Paid PTO and Holiday Pay
• Year-round work with no layoffs during slow seasons
• Employee development and advancement opportunities

Pay Scale: Competitive depending on experience

Primary Job Description: The Outbound Customer Service Representative (Outbound CSR) directly influences the customer experience by acting as a liaison between customers and the company. The Outbound CSR will focus on warm calls following up on quotes and services provided to existing customers. The Outbound CSR will also schedule preventative maintenance appointments. is responsible to provide accurate, timely, and professional information to clients, customers, and guests through answering phones and in-person interactions. This important support role is the first memorable connection that many of our customers have, so this person must be focused and dedicated to providing a positive customer service experience.

Required Qualifications

• Must have customer service experience (call center and sales experience is a plus)
• Must have excellent communication skills (written/verbal)
• Must possess excellent follow up skills
• Outbound call experience is preferred but not required
• Must have a positive personality while working in a team oriented, fast paced environment
• Experience working with a multi-line phone system.
• Ability to multi-task
• Accurate and timely data entry skills
• Ability to work independently and/or within a team
• Organized
• Dependable and reliable attendance
• Ability to follow written and verbal directions as given.
• Problem-solving skills
• Computer skills
• High school diploma or general education degree (GED)

We are looking for candidates who not only want to grow a lifelong career but candidates that believe in Trademark Heating, Cooling, & Electrical's Vision Statement:

Trademark Heating, Cooling, & Electrical is a fun and vibrant place to work. It is regarded as "The Place to Work". Our core belief is in the power of our people and the connection of our team. This combination is why our positive and engaging culture, built on trust and open communication, is unmatched by any other company. Our team takes great pride in providing exceptional customer service. We have fun looking for ways to "WOW!" our customers. Our willingness to always do the right thing along with a determination to grow as individuals and as a team make us the company of choice for all Heating and Air Conditioning needs in the markets we serve.