You are a storyteller at heart who expresses ideas, integrated creative solutions and connected experiences through static and digital mediums. You understand how copy, design and technology work together and a willingness to explore new ideas as they relate to a project’s objectives. You wear multiple hats, juggle projects and excel at working in an extremely fast-paced, creative environment.You are extremely detail oriented and organized and willing to push your team to deliver a first class experiences. You are an expert in design thinking who guides the client and team to see and think about the service or technical solution as a part of a bigger, human-centered picture: from the users and CX-perspective in terms of the client’s service model and as a part of the larger integrated ecosystem. Usually, You will “wears many hats” in a single project. For example, the role of the service designer can lean more toward certain areas of expertise; such as research, retail service model consultancy, user experience(customer journey), or accessibility; depending on the project phase and needs.You understand and promote a culture of Collaboration, Passion, Drive, Curiosity, Empathy because at the end of the day we are all in this together.Core Accountabilities

• The ability to plan and execute the account’s projects and workload
• Is willing and able to adjust to multiple demands while showing resilience in the face of constraint
• Adheres to client and agency timelines
• In the absence of the VP of EX Architecture and Service Design and Director of EX Architecture, the Sr Manager needs to exhibit the core skills indicative of Director of Ex Architecture.
• Understands key concepts of user-centered design user experience design and can ideate around experiences meant to make the customer or consumer take an action
• Understands and is able to conceptualize integrated solutions
• Understands and is able to conceptualize solutions that conform to the strategic benefits of different platforms & channels.
• Work as an integral part of the Customer Experience Design team to help transform strategic insights into innovative, effective ideas
• Use design thinking methodologies to understand human needs, uncover opportunities, and quickly create or improve customer journeys
• Translate ideas into end-to-end experiences, manifested in an experience map, designed to best reach the intended audience in the most creative, compelling ways
• Develop, create, and maintain journey designs that communicate experience architecture and visualize each end-to-end step (schematic layouts, user flows, and storyboarding)
• Work closely with Strategy, Growth Sciences, and IX/Tech to ensure experience ecosystems are strategically, financially, and technically viable
• Help identify specialty skills necessary outside of the core team to facilitate production
• Demonstrate expertise in lo-fi prototyping, rapid iteration, user testing, and data-driven test & learns
• Have a proven track record of successfully implementing new concepts or programs in a fast paced, experiential retail environment (digital/physical)
• Possess an acumen for building, managing, mentoring, and developing a diverse team of varying levels of experience

•  Strong Design thinking experience — knows how to turn an insight into an idea, and idea into a concept, and a concept into an experience

• Strategic agility
  • Ability to assess consumer insights, brand positioning and market challenges, see the points of differentiation and weave a clear, concise direction that becomes the basis for inspiring the creative product
  • Service Models/Frameworks
  • Industry/Customer Insight
  • Creative Strategy, Segmentation
  • Generating hypothesis on what and whose needs/ problems should be met/ solved in order to execute the strategy and achieve the defined experience objectives,

• Conceptual thinking
  • Ability to take the strategy and relevant project, brand or product information and turn them into “ideas” that are relevant to the latest technological and customer experience trends
  • Systems and Design Thinking
  • Retail and Experience Design
  • Technical and graphic communication expertise

• Presentation proficiency
  • Ability to passionately/creatively present to internal and external audiences clearly and concisely, with the end result selling-in the idea
  • The ability communicate objectives and key results indicating how the strategy could be carried through in the retail enviroments,
• Communications proficiency
  • Ability to successfully evaluate and provide input and direction on UX and UI
  • Customer / business development strategies depicting what goals need to be achieved and why,

• Marketing Skills
• Final production: service blueprints, spactial programing
• Systems and Design Thinking
• Retail and Experience Design
• Rapid Prototyping
• Behavior Models/Frameworks
• Industry/Customer Insight and best practices
• Architectural Design Process and Methodology

• Years Experience: 3 years working in an agency environment
• Years’ Experience: 5 years in behavior based sciences
• Education: Four-Year Degree (preferred but not required)
• Job Type: Permanent, Full-Time
• Travel: Based on requirements and location of account being served

*TPN is an equal opportunity employer.

This is a full time position