20 Front Desk Supervisor Jobs in Providence, RI
TPG Hotels & Resorts is Hiring a Front Desk Supervisor Near Providence, RI
Job Overview
As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.
What You'll Be Doing
- Guest Services:
- Greet and welcome guests in a friendly and professional manner.
- Assist guests with check-in and check-out procedures.
- Handle guest complaints and concerns, ensuring prompt resolution.
- - Coordinate with other hotel departments to fulfill guest requests and special arrangements.
- Staff Supervision:
- Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
- Ensure staff adheres to dress code and grooming standards.
- Address disciplinary issues as needed.
- Problem Resolution:
- Handle difficult or complex guest situations and escalate as necessary.
- Ensure guest privacy and security protocols are followed.
- Assist in Implementation of effective strategies to minimize guest complaints.
- Training and Development:
- Provide ongoing training to front office staff on guest service standards and procedures.
- Foster a positive and collaborative work environment.
- Assist in the onboarding and training of new employees.
What You Bring:
- High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
- Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Knowledge of hotel management software and reservation systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Job Summary
Full Time
Investment Management
$44k-60k (estimate)
04/24/2024
06/22/2024
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Customer Service, Problem Solving, Retirement Plans, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
Similar Jobs
Popular Articles
