JOB SUMMARY

The Public Affairs Manager serves as the Public Information Officer for the Town of Little Elm. This position is also responsible for facilitating engagement opportunities for residents, businesses, and visitors with the Town.

The Public Affairs Manager will have an opportunity to work in a community that is one of the fastest growing and most exciting suburbs in the USA. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

1. Bachelor’s degree in Marketing, English, Journalism, Communications or related field;
2. 3 years of experience in journalism, communications, or creating digital content for press releases, blogs, social media, and other public information;
3. Or any combination of education and experience above may be considered.
4. Municipal experience preferred.

LICENSES OR CERTIFICATES

1. Must possess a valid Texas driver’s license.

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently.
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

ESSENTIAL JOB FUNCTIONS

• Write compelling content for blogs, web pages, press releases, and social media platforms.
• Serves as the Town’s Public Information Officer.
• Responsible for the Town’s social media pages.
• Facilitates annual Citizens Government Academy.
• Creates and executes opportunities for community engagement.
• Liaison to the Citizen Government Academy Alumni Group, Veterans Committee, and Youth Council.
• Works with Culture and Team Development Manager to be a creative champion in improving and expanding internal communications.
• Lead teams from other departments to reach town and department communication goals.
• Participates in the development of the Town app.
• Build and maintain relationships with external stakeholders such as utility providers, homeowner associations, and the media.
• Develop and implement a town-wide volunteer program.
• Create informational content for neighborhoods and other pieces of information that will inform the public about Town related topics.
• Manages Town’s website.
• Monitor the implementation of the town-wide communications and engagement plan.
• Oversees the implementation of brand standards.
• Demonstrate the Town’s Core Values of Customer Service, Integrity, Innovation, and Efficiency.
• Attend town events to promote the Town’s programs and services.
• Maintains town-wide editorial calendar.
• Perform any special duties as assigned by the supervisor.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Primarily office environment with some field work to get information. This position will also work from home or off site as needed.

OTHER SKILLS, ABILITIES & REQUIREMENTS

1. Ability to establish and meet deadlines.
2. Self-motivated and flexible.
3. Ability to establish and maintain good relationships with supervisors and other personnel.
4. Demonstrate a willingness to perform duties in a team environment.
5. Knowledge and skill in the use of a computer and other electronic devices.
6. Skills coordinating and managing multiple projects and/or assignments.
7. Demonstrated writing experience for various media types.
8. Hands on skills with a proven track record of working on a deadline.
9. A desire to work in a fast paced, changing environment.
10. Experience with multiple forms of media from both a user and content creator perspective.
11. Experience with the mechanics of adding content to media platform.
12. Ability to creatively generate interesting and compelling content.
13. Experience with website analytics, search engine optimization, and content platforms.
14. A passion for delighting clients by adding value and being highly proactive.
15. Must have excellent written and verbal skills.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.