Property Management – Mooresburg, TN - Full Time

Touchstone Property Management is a rapidly growing operator of Manufactured Home Communities and RV Properties in North America. Touchstone’s mission is to be best-in-class operators while promoting proud communities with safe, clean and affordable housing and accommodations. Touchstone currently manages communities in Tennessee, Virginia, Florida, and Pennsylvania.

We are currently seeking a qualified RV Resort Manager for our property in Mooresburg, TN. The successful candidate will maintain property operations by attracting and serving residents and guests, while ensuring the financial goals are met.

DESCRIPTION: We are a premier family-friendly campground nestled on Cherokee Lake located in the heart of Tennessee’s natural scenic beauty. We offer a range of amenities and activities for campers of all ages, providing families with a fun-filled outdoor experience. Our mission is to provide a safe and enjoyable camping experience for families to make lasting memories. We believe that the great outdoors provides an opportunity for families to unplug from the hustle and bustle of everyday life and reconnect with each other and nature.

POSITION PURPOSE: We are currently in search of a diligent and highly organized individual to take on the role of RV Resort Manager within our team. As the Manager, you will play a pivotal role in maintaining and enhancing the operational standards of our facility. Your duties will involve strategic planning, financial management, leadership, and day-to-day operations. We are seeking a professional with a proactive mindset, hands-on approach, and a sincere dedication to providing outstanding guest experiences. Your main objective will be to develop and implement initiatives that align with our organizational objectives, promoting growth and sustainability across the campground, RV resort, and camp store.

RV RESORT MANAGER COMPENSATION: • Salary commensurate with experience • Generous Monthly Bonuses • Holiday Pay • Paid Time Off (PTO)

RV RESORT MANAGER RESPONSIBILITIES:

• Innovate and implement initiatives to enhance the overall guest experience across all facilities.

• Ensure seamless day-to-day operations of the Campground, RV Resort, and camp store, maintaining high standards of service, cleanliness and safety.

• Coordinate activities to optimize efficiency, guest satisfaction, and revenue generation.

• Provide strong leadership, fostering a positive work environment.

• Champion a customer-centric approach, ensuring exceptional service standards.

• Implement strategies to solicit and respond to guest feedback, continuously elevating the guest experience.

• Oversee budget development and financial performance for each area, identifying opportunities for cost control and revenue enhancement.

• Analyze financial reports and implement strategies to achieve financial objectives.

• Collaborate with maintenance teams to ensure the upkeep of all facilities.

• Conduct regular inspections to identify and address maintenance needs promptly.

• Implement and monitor adherence to quality standards, safety protocols, and regulatory requirements.

• Ensure compliance with health and safety regulations for the campground, RV resort, and camp store operations.

• Work with marketing to develop and implement promotional strategies to attract and retain guests.

• Utilize digital platforms and traditional marketing channels to increase brand visibility.

• Harness marketing initiatives to secure tenant leases of all unoccupied lots.

• Increase community partnerships and relationships.

• Foster positive relationships with the local community, collaborating on events and partnerships to enhance the overall image and impact of the facilities.

RV RESORT MANAGER QUALIFICATIONS:

• Minimum of 3 years in a management position

• Hospitality, Hotel, and RV Resort Management is helpful, but not required

• Knowledge of outdoor recreation and campground operations

• Knowledge of Google Suite

• Ability to be on call 24 hours a day during occasional periods for emergencies

• Excellent customer service, communication and problem-solving skills

• Ability to work independently and take initiative when needed

• Comfortable working in an outdoor environment and able to handle physical demands of the job, such as lifting and moving equipment.

• Passionate about creating memorable experiences for campers of all ages

• Possess excellent organization and project management skills

• Ability to manage and complete multiple tasks simultaneously

• Strong leadership, communication, and interpersonal skills.

• Excellent communication, collaboration, and delegation skills with ability to manage confrontation

• Working closely with the team and maintain efficient and effective campground operations.

In return for your excellent skills and abilities, we offer a competitive pay package and opportunity for promotion. As an Equal Opportunity Employer, we welcome and thank all applicants.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Mooresburg, TN 37811: Relocate before starting work (Required)

Work Location: In person