TouchPoint

• We are hiring immediately for a full time and part time FRONT DESK CLERK position.
• Location : Ascension Mercy Medical Center - 1325 Highland Avenue, Aurora, IL 60506 Note : online applications accepted only.
• Schedule : Full time and Part time schedules available; open availability preferred. Hours and days may vary, rotating weekends included.

More details upon interview.

• Requirement : Previous hospital experience is preferred but not required.
• Pay Rate : $15.00 per hour
• Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1296634.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Application Deadline : Applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

We’re TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.

S. But our work isn’t just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

This is the kind of work that takes a big heart for service and for supporting Ascension’s mission to improve the health of the poor and vulnerable.

We’re serious about the role we play in healing and just as passionate about having fun, supporting each other and serving our communities.

Maybe you have a passion for people and an obsession with service. Or maybe you’re looking for a launchpad for a career managing people.

Are you generous and hard working? When you spot a need, are you ready to jump?

Job Summary

Summary : Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Essential Duties and Responsibilities :

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Processes all payment types, including room charges and cash, check, debit and credit transactions.
• Processes all check-outs; resolves issues related to late disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Balances and drops receipts according to accounting specifications.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates :

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates :

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Touchpoint maintains a drug-free workplace.

Last updated : 2024-05-04