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Front Desk Coordinator (PT/OT Office)
Location: Aurora, IL
Status: Full-time
Salary Range (based on experience): $17 - $19/hour
Summary:
Responsible for assisting the clinicians with all of the administration of medical records and patient contacts. Provides quality patient services, assist the patient with information, provide all referral intake, verifications/ authorizations and generally keep the clinic running efficiently, as your primary responsibilities. The scope of work includes planning, organizing and assisting with billing and the transfer of information to Integra for billing and collection purposes, and maintaining a clean, safe and efficient clinic environment. Assists in various administrative duties as necessary with licensed and trained PT, PTA, OT, COTA and/ or ATC.
Essential Duties and Responsibilities
The essential duties and responsibilities include the following. Other duties may be assigned.
Assists, as needed, with receiving incoming telephone calls for clinic, obtains callers name, and forwards call to appropriate person or takes a message.
Greets patients and visitors in a polite and professional manner and provides information and assistance to them.
Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties.
Regulates flow of laundry, as needed.
Deals appropriately with co-worker or patient conflicts
Utilizes appropriate communication techniques for internal/external customers (everyone).
Resolves issues with peers/utilizes manager as mediator/resource appropriately.
Proposes solutions to concerns/problems/issues.
Maintains positive behavior at work with internal/external customers.
Exhibits a willingness to adopt to changing environment including various locations as needed.
Maintains appropriate confidentiality.
Intake of new patient referrals.
Verification/ Authorization of all new patient referrals.
Provide all information (regarding intake, verification and authorization) to Integra for billing.
Achieves goals and strives to improve quality.
Adheres to policies and procedures including vacation/time off, punctuality/attendance
Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations.
Recommends appropriate supplies and equipment for front office and therapy clinic.
Recognizes and responds appropriately in emergency situations.
Participates in staff meetings.
Dresses in appropriate work clothing.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Required:
Preferred:
Full Time
$33k-43k (estimate)
04/20/2024
06/19/2024
The job skills required for Front Desk Coordinator (PT/OT) include Front Office, Laundry, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Coordinator (PT/OT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Coordinator (PT/OT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Coordinator (PT/OT) positions, which can be used as a reference in future career path planning. As a Front Desk Coordinator (PT/OT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Coordinator (PT/OT). You can explore the career advancement for a Front Desk Coordinator (PT/OT) below and select your interested title to get hiring information.
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A front office coordinator manages the front desk at an office.
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