Toth and Associates is seeking a motivated and detail-oriented IT Helpdesk/User Support Specialist to join our growing team in Springfield, MO. This role provides technical support to our staff, ensuring the smooth operation of our IT systems.

Duties and Responsibilities:

• Troubleshoot and resolve a variety of user-reported technical issues promptly and efficiently.
• Provide technical support to staff via phone, email, and in-person assistance.
• Document technical issues, solutions, and escalations thoroughly.
• Assist with maintaining and updating user accounts and permissions.
• Coordinate with hardware, software, and security teams as needed for software installations, new user setups, and other tasks.
• Stay updated on current IT policies and procedures.
• Support the implementation of new technologies and software.
• Keep informed about emerging IT trends and best practices.
• Conduct regular audits of systems and software to ensure compliance with company policies and procedures.
• Collaborate with other IT team members to improve efficiency and effectiveness of IT support services.
• Assist in the development and delivery of training materials for end-users.

• Associate degree in information technology, computer science, or related field required; bachelor's degree preferred.
• Minimum 1 year of experience in a technical support role required; 3-5 years preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of Windows operating systems.
• A or equivalent certification is a plus.

Benefits:

• Paid Time Off (PTO)
• Eight paid holidays
• Company-paid medical and dental coverage with buy-up options
• Vision
• Company-paid life insurance and long-term disability insurance
• Supplemental life insurance available
• Short-term disability available
• FSA and HSA options
• 401(k) w/company matching and profit sharing
• Discretionary bonuses
• Education assistance

Company Overview:

Toth and Associates, Inc. (TOTH) was incorporated in December 2003 as a full-service engineering firm specializing in electric utility engineering, structural engineering, civil engineering, land surveying, and GIS/mapping. We serve a wide range of clients, including public and private utilities, municipalities, architects, and educational institutions across the country.

Visit www.tothassociates.com to learn more about our company.