26 Bilingual Customer Service Representative Jobs in Boca Raton, FL
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Total Warranty Services is Hiring a Bilingual Customer Service Representative Near Boca Raton, FL
A claim’s department Customer Service Representative is responsible for adjudicating tire claims, pre-paid maintenance claims, reimbursements, and provides information to policy holders and dealerships such as explaining contract coverage, claim decisions, payment status, claim processes, and other general inquiries. All while upholding and providing excellent customer service. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction, good communication skills, attention to detail, and the ability to work well under pressure. The position requires the customer service representative to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.
Essential Duties and Responsibilities
- Adjudicating various pre-paid maintenance, road hazard tire and wheel, etc. claims.
- Answering customer questions and concerns all while providing excellent customer service.
- Verifying eligibility, and parts/labor using contracts’ and company’s standard quality &
- Reviewing pictures and videos to aid in determining authorization decision for the claims.
- Maintaining accurate records of customer/caller interaction and discussion over the phone.
- Updating customer information.
- Working with other departments to resolve issues.
- Meeting or exceeding performance metrics and goals.
- Reporting any technical difficulties to appropriate channels (Team Lead/Supervisor, and IT).
- Try de-escalating callers, if necessary, unless escalation to Team Lead or Supervisor is requested.
- Staying up to date on the contracts’ and the company’s policies and procedures and participating in necessary training and development opportunities to improve skills and knowledge.
- Consistent follow through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines and working with other departments to resolve issues.
- High school diploma or GED
- 2 years’ experience working in a call center environment preferred
- Spanish/English bilingual required
- Typing skills of at least 30 wpm
- Knowledge of computer databases
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
Job Summary
Full Time
$37k-47k (estimate)
04/29/2024
05/03/2024
totalwarrantyservices.com
West Palm Beach, FL
<25
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The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
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