ARW Home is looking for experienced Representatives to join our Retention, Claims and Billing teams at our Headquarters location in Boca Raton, FL

Schedule Availability – 40 hour work week based on the business needs:

• Monday – Friday from 8AM – 8PM
• Saturdays and Sundays from 9AM – 5 PM (rotating)

Compensation: $16/hour

Commission offered for to Billing and Retention Representatives.

Responsibilities:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 25-30 wpm.
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Must type at least 25-30 wpm.
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims/ Billing/ Retention experience a big plus.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you available to work the days and times mentioned on the job description?
• How many years of experience do you have working in a call center?

Ability to Commute:

• Boca Raton, FL 33431 (Required)

Work Location: In person