13 Customer Service Representative/Receptionist Jobs in Maumee, OH
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
TOTAL PET CARE is Hiring a Customer Service Representative/Receptionist Near Maumee, OH
- High school diploma or equivalent.
- Customer Service background desirable.
- Experience: 6 months working in a similar job function
- Experience with basic office functions; comfortable with Microsoft Word, typing, emailing, adapting to different software; ability to recognize that teamwork is essential for a quality practice; and ability to work as a team. Veterinarian experience preferred but not required. Knowledge of Avimark Software is preferred, but not required.
- Physical Effort: Work requires lifting and carrying records and equipment weighing up to 40 lbs; requires sitting and standing for extended periods of time.
- Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
- Expected hours of work are between 8:00am and 6:30pm Monday through Friday, and between 8 am and 2:30pm on Saturdays.
- Veterinary Knowledge / Client Education.
- Can answer clients’ inquiries about basic animal care questions and routine procedures.
- Can educate clients on over-the-counter products such as supplements and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
- Can accurately and empathetically communicate with clients.
- Cash Handling.
- Can prepare client invoices for services performed.
- Can accurately handle payment transactions via credit card, cash, or check.
- Schedule Management.
- Can work to maintain an effective veterinarian appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
- Computer Knowledge / Telephone Skills.
- Triage phone calls.
- Receives and relays telephone, fax, and email messages accurately and promptly.
- Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
- Can enter and update client and patient information into practice computer software.
- Has good computer skills and shows accuracy in inputting details.
- Personal Conduct/Attitude/Teamwork.
- Can maintain positive and cooperative relationships with other employees.
- Can display diplomacy and respect with team members even when busy or hectic.
- Feel and express a genuine liking for animals and their owners and for working in an animal care field.
- Client Communication.
- Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
- Can assist intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.
- Can outline costs and fees in a positive light while supporting hospital payment policies.
- Performs other duties as assigned.
Job Summary
Full Time
$31k-41k (estimate)
05/19/2023
05/03/2024
total-pet-care.com
MAUMEE, OH
100 - 200
Private
GARY COTTON
$10M - $50M
Related Companies
The following is the career advancement route for Customer Service Representative/Receptionist positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Receptionist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Receptionist. You can explore the career advancement for a Customer Service Representative/Receptionist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
