Title: Community Outreach Specialist

Grade:  N/A

FLSA:  Full Time/Non-Exempt

Financial Disclosure: N/A

Job Summary

Outreach & Engagement

Job Summary

Reporting to the Vice President of Internal & External Affairs and/or their designee, the Community Outreach Specialist (COS) assists patients and the surrounding community with maintaining and improving health through engagement, support, and the coordination of health access opportunities. This position also supports THC’s community outreach and health screening activities, events, and initiatives engaging with both partners and the community at large. The Community Outreach Specialist will, as needed, refer patients to members of the health care team for follow up with social and economic issues, as well as to increase awareness and need for health prevention and intervention.

Contacts and interactions vary and may involve multiple constituencies such as direct interaction with THC’s executive management, community organizers, the general public, THC’s patients, providers, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.

Example of Essential Job Functions:

• Provides insight on establishing relationship with community partners to increase the visibility of THC
• Support regular meetings, health fairs, and other community presentations with collaborative partners and neighborhood associations as assigned
• Schedules identified potential patients for initial health care appointments 

• Timely documents information within the THC electronic medical records system (eCW) in compliance with THC policies and procedures
• Collaborates with the care team to understand and assist with reducing cultural and socio-economic barriers between patients, families, health care teams and other support systems

• In collaboration with the care team, conduct home visits as needed
• Provide timely communication to report any barriers or patient issues to ensure timely follow-up, resolution or referral
• Maintain useful data metrics in order to track performance of outreach initiatives
• Provide outreach to THC’s MCO Patient Panel Lists, identifying new patients and those with gaps in care or patients’ loss to care

• Conducts eligibility determination, enrollment, and follow-up with uninsured patients 
• Assists patients with completing applications and registration forms
• Assists patients in securing transportation to appointments 
• Other duties as assigned

Minimum Education, Training and Experience Required

High School Diploma

Excellent Communication Skills

Excellent Customer Service Skills

Previous job experience in a health care or social services setting 

Bilingual (Spanish) preferred 

Verifiable good driving record and reliable transportation

Basic Microsoft Word and Excel experience required 

Required Knowledge, Skills and AbilitiesKnowledge of FQHC operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate THC’s vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to: ensure and advocate for quality healthcare and services. 

Physical Demands 

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.

Ability to effectively use and operate various items of office related equipment, such as, but not limited to: personal computer, calculator, copier, and fax machine.

Ability to lift, carry, push or pull heavy objects in excess of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is typically performed in an office setting or a variety of environments and conditions including offices, mechanical rooms, confined spaces, indoor/outdoor, and other circumstances that include increased physical risk and exposure to adverse environmental conditions. Traveling and driving is required.

Designation as Essential Personnel

Yes

Employee: __________________________________

Date: ___________________________________