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Description
Hybrid Customer Success Specialist
The hourly range is $19.05-$25.58, depending on experience.
we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.
Overview
Are you driven by purposeful work and the opportunity to grow your career? As our Customer Sucess Specialist based in Rochester, NY, you will enjoy making an impact acting as our essential link between clients, sales, operations, and service supporting the solution teams.
Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions .
Coordinate, administer, and manage the renewal of assigned Maintenance & Support (M&S) and SaaS (Software as a Service) agreements.
This includes but is not limited to documentation review, system accuracy / audits, contract setups, and terminations. Resolve discrepancies where appropriate.
Serve as the primary point of contact for resolution of all solutions renewal issues. Follow up on Quarterly Business Reviews (QBR) with a view to expanding existing customers' use of Toshiba & 3rd party solutions.
Coordinate, administer, and manage solutions sales orders. This includes but is not limited to order review, updates, audits, workflow approval, terminations, invoice, and payment tracking.
Work closely with Solutions Sales Consultants to resolve problems, ensure effective and efficient processing, and maintain client satisfaction.
Serve as the primary point of contact for resolution of all solutions order issues.
Required Qualifications :
May have experience in contract billing.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following :
Learn More
The content below is exclusively available on our careers site job descriptions : https : / / careers.business.toshiba.com /
Join Our Talent Community
Glassdoor Reviews
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Products
eBRIDGE Global Print - 2023 Stevie Award Winner
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.
toshiba.com to request an accommodation.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-05-07
Full Time
Wholesale
$40k-51k (estimate)
05/09/2024
05/18/2024
toshiba.com
LAKE FOREST, CA
3,000 - 7,500
1875
Private
SCOTT MACCABE
$1B - $3B
Wholesale
The job skills required for Customer specialist include Communication Skills, Billing, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
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Give credence to customer complaints.
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Understand The Needs Of The Business.
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Listen attentively and actively.
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Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.