Client Site Service Support

• Hourly range $20.00-$24.00, depending on experience.
• Auto Reimbursement Program

Act as the primary Toshiba contact for an assigned client site. Provide onsite support to assigned client, which includes coordination and communication efforts to ensure technical service and customer support requirements are met in an effective and efficient manner resulting in sustained client satisfaction.
Serve as Toshiba representative and point of contact located at the client site to coordinate and address customer support needs including triaging service calls, conducting Thermal Printer assessment/service, and miscellaneous customer support related issues. Identify problem areas and work with Toshiba management and client to resolve. Build and maintain long lasting client relationships.

• Coordinate the set-up, delivery, and installation of Print Systems.
• Provide Network Scan and Print Support as needed such as fixing issues with scanning/network failures and mechanical break-fix troubleshooting and repair.
• Set up warehouse assistance. May coordinate and process supply order fulfillment and make corrections as needed to ensure appropriate inventory. Deliver small emergency loaners / emergency toner as needed for the client.
• Administer and maintain related spreadsheets.
• Develop, maintain, and generate queries, reports, and correspondence as necessary. Respond to client inquiries as necessary.

Qualifications

• HS Diploma or GED
• Three plus years of experience providing comprehensive technical service, customer service/support, account maintenance and dispatch experience.
• Must have demonstrated ability to connect copiers and printers to customer networks, set up print drivers on workstations, setup scan to email, scan to folder and resolve related issues
• Demonstrated experience using CRM systems preferred but not required
• Must be able to work with minimal direction with ability to learn additional skills as needed
• Courteous and professional telephone manner along with the ability to deal effectively with clients and Team members in a fast-paced environment with changing priorities
• Must have demonstrated experience building and maintaining positive customer/client support Must have basic math skills
• Must have good organizational skills with ability to communicate effectively
• Demonstrated experience with Microsoft Office (Word & Excel)
• Must have a valid Driver's

What's in it for you?

• Competitive base salary
• Uncapped monthly commissions
• Monthly bonus
• Career Mobility
• Industry-leading outside sales training
• Car and cell phone allowances
• Cutting-edge sales tools, including a data management device with CRM software (Salesforce)
• Protected sales territory

Additional Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days.

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process shouldemail AccommodationRequest@tabs.toshiba.com to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)