Customer Service Lead - Day Shift Full-time $18-$20

TORCHSTAR CORP is the leading distributor of the lighting industry and a full spectrum illumination solution provider in the U.S. As a provider of customized supply chain solutions, the company serves customers in many B2B and B2C market segments including industrial lightings, commercial lightings, remodeling, residential lightings, and specialty lightings. Founded in 2009 and headquartered in Los Angeles, TORCHSTAR serves more than 8,000,000 customers through a footprint of 1700 professional products.

We are seeking energetic individuals to provide impeccable support to our office that will include answering and re-directing incoming calls, greeting visitors, data entries, and general administrative duties.

The Customer Service Lead position is responsible for a wide range of duties involving customer service, transactions, and relations including but not limited to;

• Taking ownership of customer's issues and following problems through to resolution
• Delegating certain customer inquiries to specific team members
• Managing a large number of incoming calls and emails
• Keeping a record of customer interaction and details of actions taken on any issues with product orders
• Communicating with internal team members to discuss any issues or areas where improvement is needed
• Help generate leads and drive sales

Additional job qualifications and requirements:

• Excellent verbal and written communication skills
• The ability to maintain calm under pressure
• Thorough knowledge of the product or service is a plus
• Proven working experience as a Customer Service Lead
• Efficiency and organizational skills
• Administrative skills
• Computer literacy in order to type up reports, results, and details of customer interaction

Schedule:

• Monday to Friday (8:30 AM - 5:30 PM)

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid sick time
• Retirement Plan
• Vacation time

Work Location:

• One Location (Riverside County)