We are looking for an experienced Director of Operations to lead our Bus and transportation operations.

THE POSITION

The Director of Operations must own all phases of the operations offered in New York and other US cities, hire talent for various positions, manage the training of managers and characters, and oversee the execution to a high level of satisfaction.

Contribute to other sectors of the buses, boats, and bikes operations to build a highly efficient, revenue-oriented, and optimized department while achieving a top level of customer satisfaction. In addition, the candidate will identify and develop new revenue growth opportunities alongside marketing, sales, and operations executives.

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. We are also planning to expand to Paris, Washington DC, San Francisco, and many other exciting locations.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as the Director of Operations. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!

RESPONSIBILITIES:

• Obtain permits from local authorities in various cities for bus operations.
• Audition actors to play different roles in the North Pole Express special and other products year-round.
• Collaborate with our Entertainment Director to further develop products and train actors and Operations Managers.
• Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in developing, implementing, and evaluating new or modified operating policies, practices, and procedures within the specified functional area of focus.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization.
• Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
• Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
• May represent the organization to governmental agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned.
• Performs miscellaneous job-related duties as assigned.
• Manage the field operations of dozens of employees daily
• Create schedules that cover all shifts and are within the overtime guidelines of the company.
• Responsible for monitoring company policies and enforcing them.
• Train, test, and evaluate new employees in the operations department.
• Report daily to the Director of Operations and advise regarding improvements for the department.
• Respond to daily operational developments and emergencies.
• Serve as a source of knowledge to both employees and customers.

QUALIFICATIONS

• Minimum 3 years of managing a team of at least 50 People
• Exceptionally dependable, reliable, and punctual
• Excellent oral and written communication skills
• Highly detail-oriented with a strong sense of urgency
• Ability to prioritize and multi-task in a fast-paced environment
• Computer literate with proficiency in Word, Excel, and Google Docs
• Ability to work flexible and extended hours as needed
• Must have a reliable smartphone
• Must have availability to work weekends and holidays
• This role is a mix of office and fieldwork as needed based on seasonality and other factors.

Join our dynamic and dedicated team at TopView World and contribute to our continued success in delivering exceptional sightseeing experiences to guests worldwide.

Please submit your resume outlining your relevant experience and how you would contribute to our vision. We look forward to welcoming an exceptional leader to our team!

TopView Offers and Benefits:

• Highly competitive salaries
• Performance bonuses
• Health, dental, vision insurance
• Paid time off
• Tour and entertainment discounts

Job Type: Full-time

Salary: $130,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person

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