Technical Training Coordinator

Location: Marlborough, MA

This individual will participate in the delivery and management of comprehensive technical service training programs and assist with the development, production, and distribution of technical service training materials. and tools required to deliver service training programs, training aids and service training information.

Schedule: Full-Time- primarily in office with opportunity to work from home.

Salary: $74,000 per year plus benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates service training programs and measurement criteria
• Provides assistance and information to develop necessary curriculum and training aids needed.
• Assists in development and production of service training aids.
• Maintains an up-to-date technical library to provide a resource for technical education programs.
• Manage our technical training calendar.
• Help manage our Training levels for all Field staff.
• Accurately detail skill levels at all times
• Create and develop skillset grading, measurement, and reporting system
• Improve our document control and turnaround time
• Ensure training records are accurate and timely
• Consolidate travel needs for continuity and efficiency
• Review CRM/Field performance for feedback loop into training
• Assist with incorporation of training matrix, tools, documentation, and checklists into CRM
• Communicates regularly with the Managers, and other technical staff to gather information regarding new procedures, product updates and product applications
• Communicate regularly and work thoroughly with Excel and Microsoft applications

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent technical education gained through work experience
• Ability to produce high quality work under pressure and within tight timescales
• An ability to work within tight deadlines and manage time effectively
• Strong team player with flexible attitude to work priorities.
• Excellent project management skills with the ability to handle multiple projects
• Highly organized and detail oriented
• Intermediate to advance proficiency in Microsoft Office Suite
• Excellent written and communication skills including delivering presentations/training.
• Good computer skills (MS Office applications and CRM).
• Self-motivated individual with strong desire to exceed personal and company goals.
• Ability to manage expenses, travel arrangements and customer management
• Strong communication and interpersonal skills with excellent Customer Service skills
• Clean and safe driving record

Qualified Candidates Apply today!