Medical Device- Field Service Technician
Birmingham, AL Area
ROLE SUMMARY
The Medical Device Field Service Technician is a field-based position responsible for on-site service, repair, or troubleshooting of Retinal Scanning Laser Ophthalmoscopes (SLOs).
RESPONSIBILITIES

• Install, repair, perform preventive maintenance, and retrofit instrument products.
• Support customers on the operational aspects of the instrument, equipment, and software.
• Complete and submit all Regulatory and company required documentation.
• Provide remote diagnosis/repair support when needed.
• Become proficient in UltraWidefield Retinal Imaging with skillsets in OCT and Fiber Optic technology.
• Maintain inventory accountability for all parts, tools, and calibrated equipment.

QUALIFICATIONS

• Bachelor’s degree or equivalent technical education gained through work experiences.
• Previous field service engineer experience in the medical device industry.
• Self-motivated individual with strong desire to exceed personal and company goals.
• Strong team player with flexible attitude to work priorities.
• Ability to manage expenses, travel arrangements and customer management
• PC, server, and network integration experience.
• Skilled in instrument operation, maintenance, and repair procedures.
• Strong communication and interpersonal skills
• Excellent Customer Service skills
• Computer skills (MS Office applications), basic networking knowledge & ability to perform virtual communication tasks.
• Be able to lift/carry 60 lbs.
• Ability to travel overnight – up to 80% (some weekend travel).
• Clean and safe driving record

Salary: $50k
Schedule: Monday - Friday 8am-6pm
Travel: 50% travel required for this position
Qualified candidates submit your resume today!
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