Gee Automotive / Tonkin Automotive is currently accepting applications for the position of Fixed Operations Director.

Are you a Service manager looking for a new opportunity to join a growing and enthusiastic family-owned automotive group? Are you looking for a challenge that will allow you to showcase your skills as a dynamic leader who is capable of growing our service department for a very busy domestic or Import franchise? Do you value your people and believe that happy, productive employees lead to stronger sales, profitability, and customer satisfaction? Has implementing and executing processes been the key to your success in the automotive industry? If so, you could be just the Fixed Operations Director candidate we've been searching for to join our growing dealership group!

We are looking for a Fixed Operations Director who can run either a busy domestic or import franchise and unlock its full potential. Our ideal candidate must be a dynamic self-starter, guided by an insurmountable amount of personal integrity, who knows how to build successful processes that lead to profitable results. The opportunities for earning and professional development are nearly endless, with a fast-growing organization looking to build a foundation of success as we pave the way for future growth and expansion in the industry!

Position Overview

As the Fixed Operations Director, you will be responsible for overseeing your department, while optimizing processes so that we can capitalize on the amount of business coming to our dealership. In this role, you will be tasked with coaching, developing, and leading your team of Service Advisors, and Technicians, along with your Drive Manager, to help our dealership grow our business while maintaining high customer satisfaction scores. Our ideal candidate will have a proven track record of success and play a critical role in helping to move-the-needle of our Fixed Operations performance by driving operational efficiency, enhancing the customer purchase experience, and maximizing revenue opportunities while managing expenses.

Who will I report to?

You will report to the General Manager of your respective dealership.

Relevant Work Experience:

• Bachelor’s degree in business administration or a related field (preferred).
• 5 years of progressive dealership operations experience, preferably working as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.
• Fluency in CDK, ability to write op codes, electronic multipoint utilization, and a proven track record of delivering CSI ahead of OEM benchmarks.
• Understanding of dispatch processes, electronic MPI tools, declined services, and DMS reporting,
• Understanding of OEM warranty claim requirements, and manufacture KPIs.
• Proven leadership ability to mentor and train others.
• Excellent verbal, non-verbal, and written communication skills when working with customers, team members, and automotive colleagues.
• Competitive and self-motivated attitude with eagerness to improve.
• Proficient computer skills - Microsoft Office, CDK, etc.
• Professional appearance, demeanor, and work ethic.
• Valid, current Driver's License with an acceptable MVR that meets requirements for insurability.
• Must be willing to submit to a pre-employment background, credit check, and drug screen.

Compensation: $225,000 - $250,000 per year

We offer a competitive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts

Job Type: Full-time

Pay: $225,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Dealership: 5 years (Required)
• CDK: 3 years (Required)

Work Location: In person