Sr. Personal Service Counselor (Universal/Relationship Banker)

Job Summary

Delivers a personal service experience built on credit union advocacy, financial guidance and relationships that empower members to achieve their best life.

Primary Responsibilities

• Engages with membership to build relationships, identifies financial needs and opportunities, and refers appropriate products and services that are in the best interest of the member.

• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner, provides supporting documents and proper documentation in member files, as defined by regulatory requirements and savings and lending policies and procedures and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act), responsible for daily balance of cash drawer.

• Works universally and collaboratively to achieve overall branch objectives.

• Proactively follows up on existing and potential membership appointments, loan leads and promotes the Credit Union to grow the business through outbound calls, community outreach and networking.

• Researches, troubleshoots, and resolves member inquiries and concerns.

• Maintains current knowledge of credit union products and services, procedures, policies, promotions and integrates them into daily activities and member conversations.

• Serves as primary trainer, a point of contact and on-going resource (or mentor). Provides management feedback regarding training and performance of branch personnel.

• As designated and in absence of management is responsible for cash management activities, various reports, escalated member concerns, safety and security of the branch and participates in community events to enhance business partnership opportunities.

• Protects the Credit Union, all its assets and maintains member privacy by complying with safety, security, and legal and regulatory requirements.

• Completes all other tasks, assignments or functions as assigned and/or required.

Qualifications

• H.S. Diploma or GED

• 2-3 years of relevant experience preferred; cash handling, customer service, and demonstrated success in meeting goals.

• Experience in financial services and with technology is an asset.

• Passionate commitment and drive to deliver exceptional service to internal and external members.

• Interpersonal skills, including the ability to influence and build rapport

• Courage and confidence to initiate conversations with members.

• Organizational, listening, problem solving, and verbal and written communication skills.

• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications or must be obtained through training.

Working Conditions

·Standard requirements; as defined in other job descriptions.

·May work at multiple branches based on needs; work schedule may differ from week to week in terms of days worked and hours.

Physical Requirements

·Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs and coin bags up to 30 lbs on occasion. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

At Together Credit Union, we're in the business of building relationships that last a lifetime. We accomplish this by providing comprehensive banking products and financial services at higher savings rates, lower loan rates, and reduced fees than our competitors. With 27 branches nationwide and 24/7 member resources and amenities, we are empowering more than 136,000 members achieve their financial goals daily. 

As a member-owned, not-for-profit financial institution, we also provide educational resources, expert advice, and professional guidance focused on your financial well being. We believe living your best life requires smart decision making, and it is our mission to be there, supporting you, during your most important moments and milestones.

We are community-focused, and actively support small businesses. We take the time to understand each business member’s unique situation, providing solutions to grow and thrive, creating local jobs and a healthy economy. Additionally, we give back to our members and communities through volunteerism, service, charitable acts, scholarships, grants, and donations. Achieve what matters most, and trust Together Credit Union to be there for you every day. Learn more at togethercu.org.

About Us: Formerly known as Anheuser-Busch Employees’ Credit Union, American Eagle Credit Union, and Purina Credit Union, Together Credit Union is chartered by the state of Missouri, and federally insured by the National Credit Union Administration (NCUA). With more than $2 billion in total assets, Together Credit Union is not a subsidiary of Anheuser-Busch Companies, Inc., or any of its affiliates.

What is a credit union: Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, credit unions provide a safe place to save and borrow at reasonable rates. (from MyCreditUnion.gov)

Achievements: By actively serving by our four core values, Service with Excellence, Value Diversity, Act with Integrity, and Take Ownership, Together Credit Union has earned recognition as a two-time Best-In-State Credit Union by Forbes Magazine and was chosen as a 2019 and 2020 Corporate Philanthropy honoree by both the Credit Union National Association and the St. Louis Business Journal.