Cybex/Columbus Trading Partners, Americas

Location: Downtown Boston, MA (On Site)

Job Profile: Key Account Coordinator

The Key Account Coordinator/CRM acts as the liaison between key customers, such as Dillards, Nordstrom and Amazon and brick & mortar accounts. This position is responsible for developing customer relationships and managing all incoming orders for accounts. The Key Account Coordinator is responsible for facilitating and resolving issues with order discrepancies involving shipping, EDI information, and pricing, working with the sales team to resolve issues that might impact the customer. This position also interacts with Logistics, Finance, Supply Chain Planning, IT and with other areas of the company as they impact the key customer. Special projects as required.

Examples of Typical Activities:

• Access, understand and updates to customer’s database/ portals as required
• Process orders – manual, web-based, and EDI
• Provide accurate information to Sales to assist in timely decisions
• Understand the customer’s routing requirements
• Manage specific deadlines and ship windows to meet SLA's
• Be involved on any updates to customer’s profile
• Collaborate with Finance and IT to ensure orders flow through system seamlessly.
• Addressing customer inquiries via email and phone.

Required Experience

Bachelor's degree preferred; associate degree required. A minimum of 2-3 years of Customer Service experience preferably handling a retail account, ex. Dillards, Nordstrom, Amazon.

Required Technical Competencies

• Proficient with MS Office Suite
• SAP experience
• Efficient, friendly, clear, and structured communication with colleagues and customers.

Ability to solve problems with minimal supervision.

Desired Secondary Competencies

• Basic knowledge of ERP
• Experience with EDI

• Basic experience working with IT and compliance issues.

EEO/AA Statement

At Goodbaby International, we value and embrace you. It’s our belief that diversity and inclusion is an essential component to our success as an international business. Accordingly, we are committed to providing a work environment free of discrimination and harassment. Goodbaby’s policy applies throughout the employment relationship—including recruitment, hiring, training, advancement, separation, and day-to-day practices.

Goodbaby’s employment decisions will not be based on race, color and ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, medical history, genetic information or any basis prohibited by applicable law. Employment decisions will be based on an applicant’s merit and qualifications, the position requirements, and our business needs.

EEO-M/F/DISABLED/VETS

Experience

• SAP experience
• Efficient, friendly, clear, and structured communication with colleagues and customers.
• 2 - 3 years: Years of Customer Service experience preferably handling a retail account, ex. Dillards, Nordstrom, Amazon.

Education

• Associates or better in Business Administration or related field

• Bachelors or better in Business Administration or related field