Description

Department: Customer Service/Operations 

Supervisor: Branch Operations Manager/ Supervisor

FLSA: Hourly; Non-Exempt position

Class: Administrative Support Worker

Status: Full-Time 76-80 Hours

Salary Wage Range: $18.00/hour to $22.00/hour

Timberland Bank is seeking a full time Customer Service Representative to work in our Gig Harbor Branch. This position provides exceptional customer service by actively offering Timberland Bank products and services while performing all essential functions and job duties.

Essential Job Functions: (Reasonable accommodations may be provided upon request)

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirement sand complete hold notices.
• Process withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories whilecomplying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks and payment for U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceed-ed.
• Ensure teller station is properly supplied.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem US. Savings Bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.

Qualifications

Education/Experience:

• High school diploma or equivalent.

• Customer service experience.

• Cash handling experience.

Competencies:

• Customer/Client Focus.

• Decision Making.

• Technical Capacity.

• Stress Management/Composure.

• Communication Proficiency.

Physical Requirements:

• Ability to communicate on a telephone
• Ability to write, speak, read and hear
• Ability to stand for long periods of time.
• Ability to lift up to 20 lbs. overhead (on occasion, if necessary)
• Ability to type/word process

What We Offer

Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employees only banking benefits

Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.