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Description
If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.
We are in search of a Guest Service Agent to join our Timber team at our Timber Ridge Lodge & Waterpark in Lake Geneva, Wisconsin.
Tucked within historic Lake Geneva, Timber Ridge Lodge at Grand Geneva Resort is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories. The Grand Geneva is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.
Our Team is looking for People Pleasing individuals who want to do the following:
* Turn our guest's ordinary day into an extraordinary day
* Love where they work
* Be appreciated for what they bring to a team
* Learn and grow with a company who truly values it's people
What's in it for you?
About the role
Flaunt that smile as a member of our guest service team! Each guest experience starts and ends with the front desk allowing you to make a powerful impact on each guests stay. See below for more on this unique position within an AAA 4 Diamond Resort.
What will you be doing?
* Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
* Performs data entry and guest transactions on front desk computer system.
* Provides quality service for guests in a timely, professional and courteous manner.
* Receives and resolves guest's complaints and provides information within scope of authority.
* Completes shift checklist.
* Monitors front desk areas for safety, security, and appearance.
* Reports any injuries, accidents or problems as necessary.
* Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
* Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
* Perform other duties as assigned.
What do you bring to the role?
* High School or equivalent.
* 6 months previous work experience in a guest service position required, preferably within the hospitality industry.
* Able to work independently, has good judgment, problem solving, and decision-making skills.
* Organization and time management skills.
* Service oriented.
* Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
* Able to guide, direct, and motivate others.
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Full Time
$26k-35k (estimate)
05/01/2023
05/15/2024
The job skills required for Guest Service Agent include Guest Service, Front Office, Housekeeping, Credit Card, Scheduling, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.