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Description
Position Purpose Provide efficient, courteous and quality service to guests according to company standards and procedures.
Essential Functions
- Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
- Performs data entry and guest transactions on front desk computer system.
- Provides quality service for guests in a timely, professional and courteous manner.
- Receives and resolves guest's complaints and provides information within scope of authority.
- Completes shift checklist.
- Monitors front desk areas for safety, security, and appearance.
- Reports any injuries, accidents or problems as necessary.
- Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
- Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
- Perform other duties as assigned.
Position Requirements
- High School or equivalent.
- 6 months previous work experience in a guest service position required, preferably within the hospitality industry.
- Able to work independently, has good judgment, problem solving, and decision-making skills.
- Organization and time management skills.
- Service oriented.
- Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
- Able to guide, direct, and motivate others.
Reporting Relationship Front Office Manager
Exemption Status Non - Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Full Time
$27k-36k (estimate)
03/31/2024
05/30/2024
The job skills required for Front Desk Clerk include Guest Service, Front Office, Housekeeping, Credit Card, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Clerk. You can explore the career advancement for a Front Desk Clerk below and select your interested title to get hiring information.