Responsibilities
Company Overview
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Overview
We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and partners. The TikTok Shop Fashion Category Team is looking for a retail champion to help us build our business and drive the growth of our category.
Role Overview
The Mass Category Manager will be responsible for growing category GMV through scaled management of the vertical's smaller accounts. The accounts in this segment warrant a vertical specific approach to drive overall ability to self manage their business, but will not receive the hands on account management that core accounts receive. Accordingly, as a Mass Category Manager, your approach to management varies greatly from other Category Managers.
Responsibilities

• Generate weekly and monthly communication plans (email, webinairs, seller center announcements, seller academy, etc.) that assist sellers in managing and growing their business
• Build and maintain seller communities in our internal communications portal
• Create and distribute applicable TikTok Shop content: campaign flyers, policy updates, product developments, best practices, training applicable to seller, etc.
• Plan and manage incentives that drive seller actions on key inputs (uploading new season SKUs, updating PDP with size charts, etc.)
• Enhance overall seller experience with better self-service tools and reporting resources through strong collaboration with cross-functional teams
• Identify good performers and create low-touch interactions that assist with planning and growing their business (i.e. bi-annual meetings, tips share based on previous weeks' results)
• Improve seller experience including violations and AOC support in a scalable solution while supporting product and process improvements that reduces violations and AOCs

Qualifications
Minimum Qualifications:

• Experience in e-commerce; experience building and scaling processes
• Interpersonal and negotiation skills
• Team player, fast learner, and open to changes
• Attention to detail, affinity with numbers, logical and strong in problem solving
• Familiar with TikTok and other content platforms

Preferred Qualifications:

• Experience in the Fashion category
• Mixed platform-side and brand/merchant-side experience
• Experience in social commerce or content-based e-commerce
• Strong connections with brands and distributors

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $91200 - $143556 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.