Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
What You'll Do

• Align and operationalize incident management plans across technologies, capabilities, and services.
• Lead cross-functional incident response teams during business or service disruptions.
• Advise, guide, and direct regional business and security leaders and stakeholders on incident management strategy and execution.
• Support executive and corporate-level business operations owners during enterprise-wide security and privacy related disruptions.
• Support business impact and severity reporting based on investigations, incident data or data analysis.
• Collaborate and partner with peer Incident Managers across the regions to deliver consistent and effective incident management standards globally.
• Define, train, and assess cross-functional incident responders based on incident management standards, processes, and protocols.
• Facilitate cross-functional preparedness planning, training and exercises.
• Coordinate post-incident report findings with the Enterprise Risk team as appropriate.
• Willingness to become an expert in TikTok infrastructure, policies, products, tools, systems, and data.
• Identify opportunities to improve processes, protocols, and policies at scale to reduce risk.

Qualifications
Who We're Looking For

• 5 years of professional experience in consumer product safety, compliance or regulatory research fields; Expertise in food/toys/beauty quality operation or regulation policy is a plus
• Experience using data and metrics to measure impact and determine improvements
• Experienced coordinating high-profile, complicated incidents within a highly complex environment such as multi-national corporations (preferred).
• Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.
• Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.
• Comfortable managing through ambiguity, making thoughtful and sound judgments during stressful environments.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at kara.lawler@tiktok.com
Job Information
The base salary range for this position in the selected city is $87400 - $147777 annually.
​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
​
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
​
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
​
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
​
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.