The At Risk Customer Support Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being an At Risk Customer Support Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, At Risk Customer Support Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The At Risk Customer Support Manager manages subordinate staff in the day-to-day ...performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an At Risk Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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