Come Join Our Team!

We are hiring for a part-time Front Desk Receptionist, who will be our Director of First Impressions, welcoming and assisting our students and their parents with class enrollments and questions. The ideal candidate will love working with children, have excellent customer service skills, follow a consistent and reliable schedule, and make a positive impact on our customers with their enthusiasm for their job. Our hours are M-F 3:00PM-7:25PM and Saturday from 8:00AM-12:30PM. Additional hours on Friday night and Saturday afternoons are available for Open Gyms and Birthday Parties. In this role, you will work 5 days out of Monday through Saturday. Starting pay at $21 per hour.

Your Role:

Most importantly, you will create a warm and friendly environment, welcoming our students and their parents to the facility! You will be supporting our customers by answering questions via email, phone, and in-person, as well as assisting families to enroll in classes or change their schedules. You are the first person a family will see as they arrive at our facility, and your smile will invite them to return!

In addition, this position will also cross train to be able to coach and lead classes at the gym when needed.

Responsibilities:

· Accept front desk registrations. Calculate and accept payments for all activities.

· Manage class enrollments and make up attendees in accordance with our policies.

· Update and manage all customer accounts accurately.

· Maintain accurate attendance and make up records in class management software.

· Communicate with managers and instructors regarding parent complaints and requests.

· Answer phone, email, and in -person customer questions.

· Manage event logistics (Birthday Party, Kid’s Night Out, Camp) – registrations, payments, waivers, sign-in sheets, logistical support, attendance tracking.

· Office support, holiday decorations, other duties as needed.

· Manage and file electronic & paper files.

· Assist with keeping a clean environment.

· Cross train to be able to coach classes when needed.

Your Qualities:

Most importantly, you have a consistently positive demeanor and desire to share that with our customers and fellow staff members.

· Friendly and enthusiastic

· Love working with kids

· Reliable and dependable

· Excellent customer service skills

· Good phone skills

· Well organized

· Ability to read and write

· Good computer skills, familiarity with basic software programs

Your Experience:

At least one (1) year of experience working in an office environment, as well as previous customer service experience.

No gymnastics experience required, but exposure to gymnastics, cheer, tumbling, or dance is a plus.

Fine Print

A few requirements to note:

· Ability to read and write English

· Must be able to maintain a consistent schedule

· Ability to see and hear clearly 20 yards away

· Ability to provide sustained attention to students during class time in the gym.

· Ability to stand, kneel, stoop, crouch, and climb onto a spotting block to assist athletes.

· Ability to spot a gymnast, including the strength to lift and carry at minimum 50 pounds.

· Ability to move equipment including the strength to push or pull at minimum 50 pounds.

· Must have reliable transportation

An Equal Opportunity Organization

Tigar Gymnastics does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.

Job Types: Full-time, Part-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Application Question(s):

• Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?
• What about the role excites you and motivated you to apply? Please describe your interest in working with us.
• How did you hear about us?
• Have you applied or interviewed for this position before?

Education:

• High school or equivalent (Required)

Work Location: In person