What are we looking for in our Technical Support Engineer - Integrations?

Work Mode: Hybrid - (Wednesday & Thursday)
Pay Range: $30-$35/hr. on W2 (DOE)
Duration: 11 Months (Contract - Possible Extn)

The Opportunity

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging complex computer systems, complex software, or networked and/or wireless computer systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning systems or software configurations. Reports design, reliability issues, or bugs to engineering/software engineering.

What you will do in this role:

• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.

What you will need to be successful in this role:

• Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
• Knowledge on Web Services (SOAP, REST)
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems
• Some experience with Scripting languages: JavaScript preferred
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Benefits Info

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

If you're interested, please don't hesitate to contact me at or email me at

Your next career move starts here - Apply today!