Position Summary

The Medical Office Manager I is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers.

Major Duties and Responsibilities

• Oversees daily office operations and delegates as needed.
• Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Create an atmosphere of team building for the site and set a professional example for staff.
• Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.
• Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.
• Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.
• Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).
• Submit daily deposit registers to accounting as well as track timekeeping for employees.
• Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.
• Hold weekly and or monthly meetings with managing physician and staff.
• Responsible for resolving patient complaints and customer service issues.
• Maintains strictest confidentiality.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic office procedures.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.
• Ability to work with minimal supervision.

Education / Training / Requirements

• Associates degree or equivalent.
• Must have 3-5 years of experience in a medical office setting.
• Experience with prior EHR systems, required.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).