JOB SUMMARY

We are seeking an experienced Customer Support Agent to provide exceptional service to members of Three’s independent sales force. The ideal candidate will thrive in a fast-paced environment and be adept at resolving issues efficiently.

RESPONSIBILITIES AND DUTIES

• Assist Brand Ambassadors and customers via phone, email, or chat.
• Clarify issues, determine optimal solutions, and ensure resolution.
• Strive for first-call resolutions to minimize future contacts or escalations.
• Provide accurate information on products/services, compensation plans, policies, and promotions.
• Troubleshoot service problems effectively.
• Meet or exceed performance expectations, including call-handling metrics and quality standards.
• Communicate professionally and persuasively in various situations.
• Document interactions thoroughly for continuity of service.
• Willingness to attend events approximately twice a year.
• Perform other duties as required.

QUALIFICATIONS AND SKILLS

• 2 years of Call Center experience required.
• Experience in Direct Sales customer support preferred.
• High school diploma or equivalent.
• Reliable attendance is essential.
• Basic proficiency in Internet, spreadsheet, and word processing software.
• Ability to multitask effectively.

COMPANY BENEFITS

• Closed on weekends and 5 major holidays.
• Medical, Dental, and Vision Benefits available after 90 days.
• 401k match offered after 90 days.
• Paid Time Off (PTO) accrued after 90 days.
• Onsite Gym facilities.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Ability to Commute:

• Lehi, UT 84043 (Preferred)

Ability to Relocate:

• Lehi, UT 84043: Relocate before starting work (Preferred)

Work Location: In person