Description

Analyzes and enters customer orders, quotes and resolve order discrepancies with customers and accurately and timely. Communicates effectively with customers and inter-company personnel regarding delivery status, expedites, returned products, pricing, etc., to effectively service customers. Efficiently handles, through skillful selling techniques, sales inquiries, price and availability, sample and literature, requests, etc. with the objective of obtaining new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Solicits and responds to sales requests via telephone, written inquiries, facsimile requests and emails.

* Promotes and effectively sells company products and services using established company sales techniques.

* Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing and delivery information as requested.

* Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.

* Relates new product ideas and product extensions to management for evaluation.

* Emphasizes saleable services of products to include quality and ability to meet customer specifications.

* Process all paperwork for orders to include sales contracts, prints and related documentation.

* Resolves customer concerns in an expeditious and tactful manner.

* Responsible for follow up on any credit related issues.

* Travel to customer's location as required.

* Interfaces with internal departments to achieve sales goals.

* Attends training off and on site as needed.

* Performs other related duties as assigned.

Requirements

Associates Degree or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.