Recent Searches

You haven't searched anything yet.

144 Guest service representative Jobs in Nashville, TN

SET JOB ALERT
Details...
Thorntons
Nashville, TN | Full Time
$30k-39k (estimate)
1 Week Ago
Ferguson
Nashville, TN | Full Time
$34k-43k (estimate)
Just Posted
Workwear Outfitters
Nashville, TN | Full Time
$33k-42k (estimate)
4 Days Ago
Dimension Hospitality
Nashville, TN | Full Time
$26k-35k (estimate)
Just Posted
Tri-Star Services, Daily's and Twice Daily
Nashville, TN | Full Time
$26k-34k (estimate)
2 Months Ago
LBA Hospitality
Nashville, TN | Full Time
$28k-37k (estimate)
1 Month Ago
Fairfield Inn & Suites Nashville/West End, TN
Nashville, TN | Full Time
$30k-39k (estimate)
0 Months Ago
Home2 Suites/Tru Dual Brand Nashville/Downtown, TN
Nashville, TN | Full Time
$30k-39k (estimate)
7 Months Ago
Gray Line Tennessee
Nashville, TN | Full Time
$32k-41k (estimate)
3 Weeks Ago
Extended Stay America
Nashville, TN | Part Time
$30k-39k (estimate)
2 Months Ago
Extended Stay America
Nashville, TN | Part Time
$30k-39k (estimate)
2 Months Ago
Tide Cleaners
Nashville, TN | Full Time
$26k-35k (estimate)
3 Days Ago
Nashville Zoo
Nashville, TN | Full Time
$27k-36k (estimate)
3 Months Ago
Bankers Alley Hotel Tapestry Collection by Hilton
Nashville, TN | Full Time
$26k-35k (estimate)
2 Weeks Ago
USA.com
Nashville, TN | Full Time
$26k-35k (estimate)
1 Week Ago
USA.com
Nashville, TN | Full Time
$26k-35k (estimate)
1 Week Ago
Comfort Inn Nashville Opryland Area
Nashville, TN | Full Time | Part Time
$26k-34k (estimate)
1 Month Ago
Autograph Union Station Hotel Nashville
Nashville, TN | Full Time
$28k-36k (estimate)
0 Months Ago
Church's Chicken
Nashville, TN | Full Time
$30k-39k (estimate)
3 Months Ago
MEMCO
Nashville, TN | Full Time
$36k-45k (estimate)
Just Posted
TriStar Southern Hills Medical Center
Nashville, TN | Full Time
$37k-50k (estimate)
4 Months Ago
Sales and Marketing Partners
Nashville, TN | Full Time
$32k-40k (estimate)
0 Months Ago
MJJ & ROSE INSURANCE SERVICES
Nashville, TN | Full Time
$36k-45k (estimate)
2 Weeks Ago
Truckers Lighthouse
Nashville, TN | Full Time
$36k-45k (estimate)
1 Month Ago
Hudson Automotive Group
Nashville, TN | Other
$35k-44k (estimate)
6 Months Ago
Hudson Automotive Group
Nashville, TN | Other
$35k-44k (estimate)
6 Months Ago
Hudson Automotive Group
Nashville, TN | Other
$35k-44k (estimate)
6 Months Ago
McElroy Metal
Nashville, TN | Full Time
$32k-40k (estimate)
6 Months Ago
Guest service representative
Thorntons Nashville, TN
$30k-39k (estimate)
Full Time | Retail 1 Week Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Thorntons is Hiring a Guest service representative Near Nashville, TN

Description

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.

GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.

Requirements

Essential Job Functions (Responsible to)

  • Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
  • Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
  • Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
  • Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes).

Obtain necessary food safety and handling certifications as required.

Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders / lottery during shift.

Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.

  • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
  • Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
  • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.

Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.

  • Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
  • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
  • Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
  • Perform additional duties as assigned

Key Relationships

  • Region Manager
  • Human Resource Manager
  • General Manager
  • Store Manager
  • Food Service Manager
  • Guest Service Representatives

Skills

  • Follows written and verbal direction / instructions and seeks clarification when required.
  • Works effectively and accurately in a fast-paced environment.
  • Seeks appropriate support to solve problems in a timely manner.
  • Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
  • Demonstrates self-control in stressful situations.
  • Adaptability and flexibility to respond effectively to a variety of situations
  • Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
  • Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
  • Takes pride in delivering high-quality Guest service
  • Meets performance expectations associated with the role
  • Uses analytical skills to identify and solve problems or situations encountered on the job.
  • Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
  • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.

Knowledge

  • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
  • Principles and methods for showing, promoting, and selling products or services

Experience

All experience is considered

Required or Preferred Qualifications / Certifications

  • Food Certifications (Preferred)

Other Considerations

Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

Physical Requirements

  • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
  • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
  • Occasional Sitting and Driving required.
  • Exposed to extreme weather conditions and temperatures
  • Long periods of standing
  • Exposure to gasoline fumes and cleaning products
  • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.

com 9 am - 5 pm EST M-F.

This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance.

This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.

Last updated : 2024-05-14

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$30k-39k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

05/16/2024

WEBSITE

mythorntons.com

HEADQUARTERS

LOUISVILLE, KY

SIZE

1,000 - 3,000

FOUNDED

1971

TYPE

Private

CEO

MATTHEW A THORNTON

REVENUE

$500M - $1B

INDUSTRY

Retail

Related Companies
About Thorntons

Thorntons is a Kentucky-based company that owns and operates a chain of 208 convenience stores that offers foods, beverages and fuels.

Show more

Thorntons
Full Time
$41k-63k (estimate)
Just Posted
Thorntons
Full Time
$63k-97k (estimate)
3 Days Ago

The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.

Gray Line Tennessee
Full Time
$32k-41k (estimate)
3 Weeks Ago

If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more