2 Customer Care Specialist Jobs in Farmington, MI
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Thornton & Grooms is Hiring a Customer Care Specialist Near Farmington, MI
Introduction
Are you passionate about superior customer service? Are you empathetic, like to solve problems, and resilient?Why Join Thornton & Grooms?
Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.
More About the Position
- Handles customer concerns that come in via phone, email, and online by talking with the customer
- Processes any refunds/concessions/gifts that are necessary
- Monitors and reply to all reviews across several review sites
- Manages the day-to-day of our customer referral program
What Does It Take?
- 2 Years of Experience is customer service-related profession
- Must possess strong verbal and written communication skills
- Ability to pass prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years
What Benefits Can You Look Forward To?
- Paid community service and wellness days
- Excellent medical, dental, vision, and life coverage (with HSA matching options)
- 1:1 match on retirement savings (up to 3.5%)
- Free Home Care Club and 50% discount on the services we provided
Check Out Our Reviews at the Link Below
Stop by for an onsite interview:
Every Friday, at 9 am Every Monday at 3pm
Please arrive at 24501 Hallwood Ct Farmington Hills, 48335. This building is the first building you will see with the Thornton and Grooms trucks. We do have two buildings.
Parking: Please park in one of our two building lots only. We have signs indicating where the addition parking is along the tree line faces away from Halsted (behind the skating rink), where our trucks are. If you are unsure, please ask one of our staff members when you enter the building and they will guide you on where to park.
Plan to be here around 1 hour, we will give an overview of the company, a tour, and on-site interview with a hiring manager.
Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms (thorntonandgrooms.com)
Job Summary
Full Time
Specialty Trade in Construction
$43k-54k (estimate)
05/06/2024
05/23/2024
thorntonandgrooms.com
FARMINGTON HILLS, MI
50 - 100
1937
Private
MATTHEW BERGSTROM
<$5M
Specialty Trade in Construction
Related Companies
The job skills required for Customer Care Specialist include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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