• Receives incoming calls and records detailed customer information
• Organizes workspace for easy access to product information and rental rates
• Completes rental reservations and rental contracts
• Documents all missed rental opportunities
• Arranges store to promote sales of merchandise
• Closes rental contracts and created invoices daily
• Works with equipment sales representatives to ensure customer satisfaction
• Follows up on overdue rentals and past due invoices
• Understands common equipment failure causes and resolves problems
• Negotiates mutually agreeable settlements on customer complaints
• Other duties as assigned by supervisor

Experience

• Entry Level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment to proceed to the next level.

Education

• High School or Equivalent or better

Skills

• Negotiation
• Microsoft Office
• Computer
• Sense of Urgency
• Organizational
• Customer Service
• Written Communication
• Problem Solving
• Relationship Building

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)