Overview

Who We Are: 

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: 

• Purpose 

• Give back to our communities 
• Celebrate diversity 

• People 

• Do the right thing 
• Treat people the way you want to be treated 
• Always do your best 
• Be accountable for our actions 

• Performance 

• Serve the highest quality food 
• Provide world-class service 
• Maintain flexibility to better serve our clients 

Competitive Benefits: 

• Health/Dental/Vision 
• Paid Time Off 
• 401(k), matched up to 4% 
• Short and Long Term Disability 
• Tuition Reimbursement 

• Employee Referral Program 
• Pet Insurance 
• Discounts: Hotels, Travel, Tickets, Restaurants 
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school 

Responsibilities

Job Responsibilities 

• Deliver food and beverages to guests in a timely manner and assist in ensuring accuracy of order and adherence to quality standards. 
• Understand and practice proper safe food and beverage handling procedures in accordance with local government standards. 
• Know the food and beverage menu and is able to speak to the menu from memory. 
• Communicate to the manager or chef on duty when there is a guest issue to be tended to or resolved, to include special accommodations needed, guest complaints, etc. 
• Maintaining a clean restaurant from the dining area, bar area, restrooms, etc. 

• Complete side-work and other tasks as assigned. 

Qualifications

Job Requirements 

• High school diploma (or equivalent) preferred 
• At least 18 years of age 
• If running drinks, must be of legal age to serve alcoholic beverages and must be certified in (or able to become certified in) responsible alcohol service in accordance with state or local laws 

• High energy and stamina. Able to work within a fast-paced, highly mobile environment 
• Able to communicate effectively in the primary language of the work 
• Able to work calmly and effectively under pressure 
• Able to work flexible shifts and schedules, inclusive of weekends, and all holidays 
• Able to stand and walk for up to 10 hours per day; able to climb flights of stairs 

• Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation. 
• Must be able to speak clearly and understand basic English to facilitate the communication process.
• Ability to learn menu items and service procedures.
• Ability to take direction and to work in a team environment.
• Ability to work calmly and effectively under pressure.

• Ability to learn and follow processes.
• This position will spend 100% of the time standing and walking 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.