The Role

In-Room Dining colleagues are responsible for recording guest food and/or beverage orders, offering menu suggestions, processing forms of payment for goods and services to include room charges and credit card. Our In Room Dining Attendants are a vital point of contact for the guest dining experience and have the ability to ensure satisfaction. Other duties include general in room dining preparation, removal of serving trays from guestroom floors and maintaining a sanitary environment.

Responsibilities/Duties

• Receives and inputs guest orders.
• Ensure receipt of orders by kitchen are correct.
• Delivers food and beverage orders and collects payments.
• Settles checks in the P.O.S. system according to Hotel specifications.
• Assists in the maintenance of the Room Service area and equipment, including retrieval of all equipment throughout the hotel.
• Handles complaints or challenges with a positive attitude

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The Diner Bar The Grey Market, a street-side concept serving daily fare for locals, residents, and guests alike and helmed by award-winning Chef Mashama Bailey. This mixed-use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

• 1-year experience in a fast-paced environment
• Liquor, wine & beer and food knowledge
• Problem-solving and decision-making skills
• Proactive attitude with strong organizational skills
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work overnight shift duties that may include evenings, weekends and holidays