Hold Area and Non-Conformance Management

• Reviewthe hold area daily to resolve any hold order issues and required customercontact
• Perform referee test where required.
• Performroot cause investigation using a team approach.
• Performcontainment review and coordinate containment response plans.
• Contactcustomers where required to address quality issues.
• Generatenecessary reworks.

Customer Concern and Corrective Action Management

• AttendWeekly Concern Meeting and report issues.
• Managedivision’s customer concerns and take the lead contacting for customer toaddress concerns and resolve issues.
• Elevatecustomer concerns to corrective action as necessary.
• Coordinatecredits with accounting.
• Managethe corrective action system.
• Championcontinual improvement and coordinate with the rest of the team utilizing 6Sigmablack belt principles to improve division performance.
• Performeffective root cause analysis to identify the core issues.
• Generatecorrective and preventative actions based on:

oNonconformance and Concern data.

oManage supplier corrective actionrequests.

• Administratethe management of change system through generating the requiredre-trainings/notifications to support procedure and process revisions andissuance.
• Organizethe records by employee to provide clear documentation of training.

Quality Control Team Management

• Managethe team of dedicated inspectors and provide training and guidance to the team.
• Captureinspection photos as required and update processes to provide robust inspectionprocesses.
• Fillin as required for absent inspectors and assist in coordinating inspectionstaffing.
• Supportthe division’s 6S efforts.
• Helpmaintain the basic working condition of the Inspection department.

Communication

• Providea weekly presentation to the division at shift changes.
• Shownonconformance and concern data addressing YTD %
• Presentthe trainings and gather documentation that the team acknowledges theyunderstand Process/Procedure/Training changes.

Equipment Quality Support

• ThePlant Quality Control Manager is liaison for the Equipment Quality for testingequipment and must understand the Equipment Quality function to provide thenecessary support to ensure quality equipment functions as designed.
• Performbasic hardness tester troubleshooting.
• Performcontainment activities when a furnace or hardness tester has an issuenecessitating review.

Job Launch

• ProvideJob Launch support to ensure work orders meet the customer requirements.
• Verifyinspection method and practices are suitable and improve instructions whererequired with photos or diagrams.
• Relayto the team any risks, develop reactions where applicable.
• Communicateany extreme inputs that Quoting or Technical Directors may need to be effective

Quality System Management

• UnderstandThermTech’s Quality System and be able to navigate the system to understand therequirements.
• ReviewInstructions issued by the Technical Director to ensure they align with theQuality System.
• Participatein Annual Quality Manual Review.

• Understand and efficiently use Bluestreak & Microsoft Office software.
• Understand ThermTech’s quality policy, mission, vision, & values statement
• Basic computer skills
• Basic math knowledge
• 6S Safety-focused mindset

• Must be a servant leader.
• Excellent written & verbal communication skills
• Excellent time management
• Self-motivated
• Able to work collaboratively with others
• Focused on satisfying both internal and external customers.

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