6 pest control specialist Jobs in waukesha, wi
Greenix Pest Control is Hiring a Customer Support Specialist (Full-Time) Near Waukesha, WI
Job Summary:
Hybrid Utah Based
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Required:
- Laptop or Desktop
- High speed internet
- Headset
Key Responsibilities:
- Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
- Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
- Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
- Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
- Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
- Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
- Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
- A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
- You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
- To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
- We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
- High School Diploma/GED
- Excellent Communication skills
- Basic computer skills
- Positive and friendly attitude
- Preferred: Minimum of 1 years of experience in customer service.
- Great Environment
- Paid Training
- Paid Holidays
- Greenix Swag
- Weekly Pay
- Health Benefits are available within 90 days for Full-Time employees
- Day shift
- Monday to Friday and 1 Saturday a month required
- Do you have access to a laptop/desktop and reliable high-speed internet?
Job Summary
Full Time
$43k-53k (estimate)
05/02/2024
05/15/2024
greenixpc.com
Lewis Center, OH
<25
Business Services
Related Companies
The following is the career advancement route for Customer Support Specialist (Full-Time) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Full-Time), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Full-Time). You can explore the career advancement for a Customer Support Specialist (Full-Time) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
