Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order placement, and order tracking
- Resolve customer complaints and issues with patience and empathy
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information as needed

Skills:

- Excellent verbal and written communication skills in English
- Proficient in outbound calling techniques
- Strong sales and persuasion skills
- Ability to effectively communicate complex information to customers
- Upselling experience is a plus
- Multilingual abilities, particularly in Spanish, is highly desirable
- Demonstrated phone etiquette and professionalism
- Strong problem-solving and analytical skills

At our company, we value our employees and offer a competitive salary along with a comprehensive benefits package. Join our team of dedicated professionals who are committed to providing excellent customer service.

Please note that this position requires excellent communication skills in English. Fluency in Spanish is highly desirable, but not required.

If you have the skills and qualifications for this position, we would love to hear from you. Apply now to join our team of talented Customer Service Representatives.

Job Type: Full-time

Pay: $17.72 - $21.34 per hour

Expected hours: 35 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Language:

• Spanish (Required)
• English (Required)

Work Location: Hybrid remote in Commerce, MI 48382