FRONT DESK

They will greet and direct members and guests as they enter the gym and provide control of the front door area. This position will provide assistance to member’s requests along with inquiries about gym operations & policies as well as perform various administrative duties as directed by the manager/supervisor.

Major Responsibilities:

• Greet each member and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
• Says Hello to all incoming guests and says Good-bye to all outgoing guests.
• Monitors and controls the front door area of the facility.
• Check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify and helps resolve the member’s issue at that time.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and use proper phone greeting techniques/etiquette.
• Addresses caller’s requests and/or takes appropriate messages.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Processes retail and concession sales, as well as making protein shakes.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Cleans and maintains the gym floor according to company standards
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as assigned.
• Logs all maintenance concerns that are reported.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other duties as directed by the manager / Supervisor.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 21 – 28 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Ability to Relocate:

• Salem, NH 03079: Relocate before starting work (Required)

Work Location: In person