Job Description

Retention Specialist, Domestic Violence RRH Program

STATEMENT OF PURPOSE:

Domestic Violence Housing Stabilizer provides an array of services in support of The Whole Child’s goal of promoting children’s emotional well-being and a safe place to call home. The Domestic Violence Housing Stabilizer provides support to families impacted by domestic violence, human trafficking, stalking, or violence as they transition and/or maintain housing in the community. They coordinate housing stability advocacy, provide referrals, and safety plans.

DUTIES AND RESPONSIBILITIES:

• Support households in finding and securing safe, affordable housing
• Create individual service/housing plans that ensure housing stability, addressing each family’s needs and goals
• Provide clients with housing navigation services to include housing location and counseling service
• Recruit and advocate with managers, landlords, and property owners to participate in housing program
• Assists household with identifying internal and external resources to assist with multiple stressors as it relates to homelessness, domestic violence, substance abuse issues, etc.
• Help families access resources for housing related assistance (i.e. furniture procurement, utility assistance, etc).
• Assist household with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks)
• Provides advocacy to address issues and barriers between landlord and participants
• Completes and submits progress notes in a 24-hour timeframe utilizing the agency’s electronic health record system
• Assess survivor’s situation and create ongoing development of safety plans
• Coordinate connection with other services as needed
• Maintain confidentiality in matters of agency operation, personnel, and clients
• Exercise good judgment in performance of all duties and responsibilities, including maintaining good boundaries and professional conduct
• Other related duties as assigned and approved

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent organization, analytical, written and oral communication skills
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment
• A critical thinker, with a high level of initiation, motivation and enthusiasm
• Must be a confident self-starter who can develop effective business relationships, both internally & externally
• Demonstrate a sense of urgency, responsiveness, and attention to detail
• Skill in communication, including public presentations
• Prepare periodic reports for executive management, as necessary or requested, to track accomplishment of strategic goals and evaluate work performed

QUALIFICATIONS:

Bachelor’s degree in social work, psychology, or other mental health related discipline (Preferred); can be supplemented with relevant experience

• Minimum 2 years of relevant experience in providing domestic violence services or other victim service provider as a case manager or similar
• Strong knowledge of knowledge of the social services field
• 40-hour Domestic Violence Counselor Certification
• Valid California driver's license and valid auto insurance.

MANDATORY REQUIRMENTS 

• Requires California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage and the ability to drive for work.
• Provide proof of full COVID-19 vaccination 
• Successfully compete the following as a condition of hire:
• Tuberculosis Test
• Background Screening 

WORKING CONDITIONS: Work is performed in office & in the field. 

REASONING ABILITY: Ability to solve practical problems and address a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 50% of the time. 
• Uses computer and other office machinery, (i.e., calculator, copy machine and printer).
• Constantly converses with staff and clients.

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.