Essential Job Functions

Customer Service

• Provide excellent customer service.
• Perform job duties for guests and with team members in a courteous and professional manner.
• Take initiative to ensure guest safety and satisfaction is a priority.
• Meet and greet visitors in a friendly, helpful manner.
• Communicate professionally and cooperate with supervisor and all hotel personnel.
• Reinforce company expectations by providing high-quality customer experiences.
• Answer inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotels services and accommodations.

Housekeeping

• Follow cleaning schedule and instructions as directed by Executive Housekeeper and Housekeeping Supervosor, including guest rooms and public areas.
• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms on property.
• Sweep and vacuum all assigned areas.
• Clean and/or polish all room furnishings, fixtures, ledges, heating/air conditioning units in guest rooms and all public areas.
• Clean windows and mirrors in guest rooms and all public areas.
• Clean walls and ceilings by washing, wiping, dusting, spot cleaning, disinfecting and deodorizing.
• Clean all hallways, stairways and elevators as necessary.
• Empty all wastebaskets.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Clean and maintain personal workstation by properly stocking with sheets, towels, amenities, etc.
• Submit maintenance work orders of general maintenance concerns and/or problems to Director of Hotel Operations.
• Report to supervisor any unsafe/hazardous conditions within the hotel and any needed repairs to housekeeping or other equipment.
• Clean and check vacant rooms and work in concert with front desk to insure that all incoming guests rooms are cleaned and ready for check-in.
• Clean the employee break room when necessary.
• Remove all waste/trash from around property as necessary
• Check and refill all paper towel and soap dispensers as necessary.
• Keep janitor closets and housekeeping supply rooms clean and orderly.