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Job Summary:
The Front Desk Supervisor at The Westin Palo Alto is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional service throughout their stay. This individual contributor role requires excellent customer service skills, strong leadership abilities, and the ability to work in a dynamic and fast-paced environment. As a Front Desk Supervisor, you will be an integral part of the hotel's success and contribute to creating a positive guest experience.
Compensation & Benefits:
This is a full-time, hourly position with a competitive compensation of $25 per hour. The position also includes biweekly pay and a comprehensive benefits package that includes health insurance, retirement savings plans, and paid time off.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring efficient and timely check-ins and check-outs
- Train and mentor front desk staff on hotel procedures, customer service, and general hotel operations
- Handle guest inquiries and complaints in a timely and professional manner, following hotel policies and procedures
- Monitor occupancy levels and make recommendations for room upgrades or oversell situations
- Maintain accurate records and reports, including daily cash handling and reconciliation
- Assist with scheduling and payroll for front desk staff
- Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences
- Act as a liaison between guests and hotel management, escalating any issues or concerns as necessary
- Assist in managing guest room reservations and room blocks for groups or special events
- Conduct pre-shift meetings to ensure all team members are aware of daily tasks and goals
- Ensure all guest information and profiles are accurate and up to date in the hotel's system
- Participate in performance evaluations and provide constructive feedback to front desk staff
- Uphold and enforce all hotel policies, procedures, and standards to ensure a safe and pleasant environment for guests and employees
Requirements:
- High school diploma or equivalent, bachelor's degree in hospitality or related field preferred
- Minimum of 2 years of experience in hotel front desk operations, preferably in a supervisory role
- Excellent customer service and interpersonal skills
- Ability to remain calm and professional in high-stress situations
- Strong organizational and time-management skills
- Knowledge of hotel systems, including Opera and Marriott systems, preferred
- Proficient in Microsoft Office and computer skills
-Ability to work flexible hours including evenings, weekends, and holidays as needed
- Must be able to stand for long periods and lift up to 50 pounds
- Evening and Weekend Availability Required
EEOC Statement:
The Westin Palo Alto is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming workplace for all employees.
Full Time
$45k-63k (estimate)
02/04/2024
05/02/2024
The job skills required for Front Desk Supervisor include Customer Service, Housekeeping, Scheduling, Leadership, Cash Handling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
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